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Refund policy

Refund Policy

Effective Date: 19/11/2024

Thank you for shopping with Rosey Lea Ltd (Rosey Lea). Please read our refund policy carefully before making a purchase.

No Refunds Policy

At Rosey Lea, we do not offer refunds for any products or services once a purchase has been completed. This policy applies to all orders made through our website, except as required under UK consumer law.

Exchanges

While we do not provide refunds, we are happy to offer the following options in certain circumstances:

  1. Exchanges

    • If an item is damaged or defective upon arrival, you may request an exchange for the same item.

    • Exchanges must be requested within 2 days of receiving your order.

    • Please contact us at hello@roseylea.com with proof of purchase and photos of the damaged or defective item.

    • If we cannot offer a replacement for a damaged item, we will refund your order.

Exceptions

Under UK consumer law, you may be entitled to a refund or other remedies in the following circumstances:

  • The item is faulty or not as described.

  • The item was not fit for its intended purpose.

If you believe your situation falls under these exceptions, please contact us at hello@roseylea.com with the details of your issue.

How to Initiate an Exchange or Claim

To request an exchange or resolve an issue:

  1. Email us at hello@roseylea.com with your order number, proof of purchase, and a description of the issue.

  2. Provide clear photos if the product is damaged or defective.

  3. Our team will review your request and respond within 5 business days.

Contact Us

If you have any questions about shipping, please contact us at hello@roseylea.com

 

 

Please Note: By completing your purchase, you acknowledge and agree to this policy.