Shipping policy

Processing Time

• Orders must be placed 48 hours in advance of collection or delivery 

• Orders will be processed within 1 working day, except for weekends (orders placed on weekend add +1-2 days to pick up time)

• Orders placed after 12noon GMT on Fridays will be processed the following Monday

• Merchandise will be delivered within 5-7 days of orders being placed

Shipping Rates and Delivery Times

• Merchandise: Postage £5 for all deliveries in the UK

• Event catering: Delivery within 5 miles only for £50

Collection

• Collection from all three branches available, please select at checkout

• Collection on Fridays' before 12 noon only

Order Tracking

• Once your order is shipped, you will receive a confirmation email with tracking details

• You can track your order via Royal Mail

Delivery Policy

• Please ensure your shipping address is accurate at the time of purchase

• If a package is undeliverable due to an incorrect address, additional charges may apply

• We are not responsible for delays caused by the courier, weather conditions, or unforeseen events

Lost or Damaged Items

• In the unlikely event your order is lost or arrives damaged, please contact us within 2 days of receipt

• Provide photos of the damage (if applicable) and proof of purchase

• We will work to resolve the issue promptly, offering a replacement or refund as appropriate

Returns and Exchanges

For returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any questions about shipping, please contact us at hello@roseylea.com